At Aquachem we strive to provide the highest quality products and have no returns and warranty issues. However, we do know that from time to time things go wrong.
If you think your product is faulty and requires servicing please complete the below form so we may action your request. Please complete all fields to avoid delays, it is extremely important that a proof of purchase is provided to ensure the product is within the warranty period.
All returns must be sent within 14 days of original invoice date.
Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.
Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please complete this form and return to services@aquachem.com.au or contact Catherine in the Service Department on 9792 0088.